$ history # experience

Five years across enterprise support and network operations, ending at a county public-works network where DNS, Active Directory, VPN and switching are mine to fix. The production fleet and the labs are where the cloud work lives; this page is the record behind them.

$ history | tail -5

  1. Information Systems Technician IMar 2026 – Present
    Contra Costa County — Dept. of Public Works · Martinez, CA
    • Diagnose DNS, DHCP, Active Directory authentication, and VPN routing failures across a distributed county environment; fix, patch, and document.
    • Set up and configured Palo Alto GlobalProtect VPN access for county staff; troubleshoot GlobalProtect connectivity and routing.
    • Maintain physical and logical connectivity in IDF closets: patch and validate ports on Cisco routers and switches.
    • Manage county devices daily through Microsoft Intune (enrollment, profiles, compliance, remote actions); automate Active Directory audits and updates with PowerShell.
    • Led an end-to-end iPhone deployment for 300 employees: backups, scheduling, rollout, training, issue resolution.
    GlobalProtectCiscoIntuneActive DirectoryPowerShellDNS/DHCP
  2. Information Systems Specialist INov 2025 – Mar 2026
    Contra Costa County — IT Department · Martinez, CA
    • County-wide systems support: account administration, endpoint configuration, and DNS/DHCP/AD connectivity resolution for staff in person, by phone, and remotely. Promoted to Technician I.
    Account adminEndpointsNetworking
  3. Junior Infrastructure Support Engineer (Contract)Oct 2025 – Nov 2025
    Meta · Menlo Park, CA
    • Diagnosed routing, DNS, VPN, authentication, and endpoint-performance issues in a high-availability production environment, partnering with engineering teams on escalations.
    • Supported enterprise Linux, macOS, and Windows endpoints through MDM-driven configuration and validation.
    Production supportVPNDNSLinuxMDM
  4. Cloud OperatorApr 2024 – Jun 2025
    Bay Alarm · Concord, CA
    • Monitored cloud-connected enterprise devices for connectivity health and uptime; configured network devices and validated installations through cloud management consoles.
    Cloud monitoringDevice config
  5. IT & Network Operations AnalystFeb 2023 – Jan 2024
    Apple Inc. · Elk Grove, CA
    • Troubleshot TCP/IP, DNS, DHCP, VPN, authentication, and MDM-profile issues across large-scale enterprise environments; documented repeatable resolution workflows.
    TCP/IPDNSDHCPVPNMDM

$ skills --list

☁ AWS & Infrastructure as Code

  • VPC
  • EC2
  • IAM
  • S3
  • ALB / Auto Scaling
  • ECS Fargate
  • CloudWatch + SNS
  • Terraform
  • GitHub Actions + OIDC
  • Bash runners
  • Cloudflare Pages / Tunnel

⇄ Networking & Security

  • TCP/IP
  • DNS (Pi-hole, Unbound, BIND, dnsmasq)
  • DHCP
  • VLANs / 802.1Q
  • Cisco switching (IDF)
  • Palo Alto GlobalProtect
  • WireGuard
  • Tailscale
  • nftables / iptables / SGs
  • tcpdump / Wireshark

⌘ Systems & Automation

  • Linux (Debian/Ubuntu)
  • systemd
  • Python
  • Bash
  • PowerShell
  • Git / GitHub
  • Active Directory
  • Microsoft Intune
  • macOS / Windows

◎ Operations

  • Monitoring & alerting
  • Incident triage
  • Root cause analysis
  • Runbooks
  • ITIL 4
  • Backups & restores
  • Cost control
  • Fault injection testing

$ ls certifications/ education/

edu Education

  • B.S. Cloud & Network Engineering (AWS track) — Western Governors University (in progress; 78 of ~120 units earned)
  • IT Support Certificate — Year Up / Diablo Valley College (2024)

cert Certifications

  • ITIL 4 Foundation (2026)
  • CompTIA Security+
  • CompTIA Network+
  • CompTIA Linux Essentials
  • CompTIA A+
  • CompTIA ITF+

next In progress

  • AWS Certified Solutions Architect – Associate
  • AWS Certified Cloud Practitioner

Projects first; the exams follow the labs.

the one-page version: résumé.pdf ↗ · contact →